Question 1

What happens during a home-safety assessment?

Accepted Answer

We focus on daily routines and the parts of the home that feel difficult to use. The assessment helps identify what may make the home safer and more accessible; the right changes depend on the home and the needs of the person living there.

Question 2

Will an occupational therapist be involved?

Accepted Answer

An occupational therapist (OT) can help inform the assessment when one is available. OT involvement depends on availability, so it cannot be promised for every location or request.

Question 3

Can Hearthstep Works help with funding or insurance paperwork?

Accepted Answer

Yes. We can help explore possible funding options, organize funding or insurance paperwork, and prepare questions for a program or plan. This support does not determine eligibility or approval.

Question 4

Will a program or insurance plan pay for the recommended changes?

Accepted Answer

Possible options may include Medicaid Home and Community-Based Services (HCBS), Medicare Advantage plan benefits, and local programs. Eligibility, coverage, and approval vary by program, plan, and location. The funding source makes the decision, and Hearthstep Works cannot guarantee approval or a covered amount.

Question 5

Who coordinates the installation?

Accepted Answer

If a plan moves forward, Hearthstep Works coordinates the work through vetted subcontractors. Subcontractor availability varies by location; this page does not confirm a provider for any specific area.

Question 6

Does Hearthstep Works serve my area?

Accepted Answer

Hearthstep Works supports older adults and families in the U.S., but coverage and service availability vary by location. OT and subcontractor availability can vary too. The request information page does not verify local availability for a particular address.

Questions about a safer home?

Common questions